What to Expect When Making a Referral
to Centennial Counseling Center


Centennial Counseling Center has brought together some of the most skilled and compassionate therapists in the area. It is important to us that we do a good matchmaking job on the front end to find the best fit between therapist and client.

Once the Office Staff connects with a client, they will review the following information:

  • In general terms, why are they seeking counseling? We want to assign a therapist who is an expert in their area(s) of concern.

  • In choosing a therapist, do they have a gender preference? Some clients have a clear idea of how a therapist’s gender may be important.

  • Are there limitations as to when they can schedule an appointment?

  • If they are planning on using their health insurance benefit, we ask that they have their insurance information available. See Pros and Cons of Using an Insurance Benefit

  • Are there any special needs related to language, culture and/or building accessibility? Spanish-speaking therapists are available and all of our offices are handicap accessible.
     

Once we have collected the information, we make a recommendation and an appointment is scheduled. All this happens with just one or two phone calls with the client.

At the first appointment, the therapist will ask the client to sign a release. This will enable the therapist to let the referrer know that the client attended, and when appropriate, to provide other pertinent information about the treatment plan. At the same time, we also ask for a release to notify the Primary Care Provider.

There are some clients who prefer not to sign release forms. For some, privacy remains paramount. When we do not have a signed release, we are not allowed to contact the referrer or PCP with any information, such as whether they have attended a session. As you know, State and Federal laws exist to protect a client’s privacy concerns. (For exceptions to the privacy rules and other specifics regarding minors/parents rights, see our Privacy Policy).

It is not mandatory for a referrer to provide us with background information; but, if available, it is welcome and often facilitates a stronger beginning.

 

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